At Excursion Morocco Tours, we understand that plans can change, and we strive to offer a flexible cancellation policy to accommodate our guests. Please read the following policy carefully to understand your rights and obligations regarding cancellations.
– 30+ Days Before Departure: If you cancel your tour 30 or more days before the departure date, you will receive a full refund of any payments made, minus a 10% administrative fee.
– 15-29 Days Before Departure: If you cancel your tour between 15 and 29 days before the departure date, you will receive a 50% refund of any payments made.
– 0-14 Days Before Departure: If you cancel your tour within 14 days of the departure date, no refund will be issued. However, we will work with you to reschedule your tour if possible, subject to availability and potential additional costs.
In rare circumstances, Excursion Morocco Tours may need to cancel a tour due to unforeseen events such as natural disasters, political instability, or insufficient participant numbers. In such cases, you will be offered a full refund or the option to transfer to another tour without additional costs.
Changes to the Itinerary:
If you need to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and may incur additional charges.
Travel Insurance:
We highly recommend purchasing comprehensive travel insurance that covers cancellations, medical expenses, and personal belongings. This ensures peace of mind in case of unexpected changes to your travel plans.
Non-Refundable Costs:
Certain costs, such as flight tickets, visa fees, and entrance tickets to monuments and museums, are non-refundable. Please check the terms and conditions of these services when making your arrangements.
How to Cancel:
To cancel your booking, please contact our customer service team via email or phone. Ensure you have your booking reference number and personal details ready to expedite the process.
Contact Information:
Email: [email protected]
Phone: +212 632 426 675
We value your business and will do our utmost to assist you in any way possible. Thank you for choosing Excursion Morocco Tours.
